If your Surface turns off, hold down both the power button and volume up for 15-30 seconds. We're going to hold the power button down, this time for 30 seconds. Some users have reported success by holding the power button down for about one minute. This is how you wake any laptop from sleep. If your Surface recently went to sleep, hold down the power button for 15 seconds, and see if it powers up. When we had this problem, all of the simplest solutions failed, so we've compiled this ultimate list of every possible fix we could find. TIP: Hard to fix Windows Problems? Repair/Restore Missing Windows OS Files Damaged by Malware with a few clicksīefore we get started, most of these steps were tested with a Microsoft Surface, but these fixes could work for most laptops as well.